CCMS provides exceptional service & CUSTOMER SUPPORT
CCMS Proactive Maintenance Program
Reliable cryogenic storage systems not only help preserve and maintain the biologic materials used in your work, but also help protect the value of these fragile materials. Once properly cryogenically
preserved, these materials remain stable if they are maintained at a constant, critical temperature.
Proactive Maintenance CCMS offers a preventative maintenance service for cryogenic biological storage systems that helps to ensure continued reliable storage. Through the CCMS Proactive
Maintenance Program, we provide preventative maintenance on your cryogenic storage system.
The maintenance performed is guided by the manufacturer’s specifications. This includes supporting
installation and operational qualifications (IQ/OQ) associated with Good Manufacturing
Practices (GMPs) recommended by the Food and Drug Administration for lab equipment. Through CCMS Proactive Maintenance, supply deficiencies or mechanical faults that could degrade equipment performance can be identified and addressed by CCMS, in many cases before stored materials could be adversely affected. Detecting above-average consumption of liquid nitrogen caused by degradation of the unit’s vacuum, for instance, enables you to replace or repair your cryogenic storage system,
often before its contents are affected. Along with regularly scheduled maintenance at pre-defined
intervals and warranty-related coverage, emergency service is also available when a problem is detected. You can notify us when your monitoring systems identify a potential problem – whether
alarms are triggered through a building management system or by data collection technology –
we can assist in determining the appropriate responses. At your request, CCMS technicians can
respond quickly to help evaluate and address the problem. Cryogenic Storage from CCMS Proactive Maintenance Program gives you a menu of options, including service intervals and emergency
service rates, can be customized to meet the needs of your equipment and your facility.
Highly skilled, versatile technicians CCMS technicians are factory trained on a wide array of cryogenic
storage systems made by top-name manufacturers across the industry. Through Proactive Maintenance, CCMS can help provide confidence and continuity of service. The Proactive Maintenance program can help you meet the recommendations of your equipment manufacturer for ongoing maintenance even if the equipment is out of warranty or if it was purchased elsewhere.
Technicians carefully log maintenance performed on your storage system, ensuring accurate and up-to-date records. Maintenance service is documented and accessible to you through CCMS Proactive
Maintenance Program. Who should use this service? CCMS Proactive Maintenance is designed for enterprises with automatic fill cryobiological storage systems, including:
• Biotechnology and pharmaceutical companies
• Universities and research organizations
• Hospitals
• Cord Blood storage banks
• Stem Cell research facilities
• Repositories
Virtually any organization tasked with storing cord blood, bone marrow, cell lines, blood and organs for transfusion or transplantation and biological materials should consider CCMS Proactive
Maintenance. For more information on Proactive Maintenance, and to define your customized scope
of work and Service Agreement, contact CCMS today.
